To fill in the PIP2 form, complete one activity at a time, describe your worst days (not your best), specify how often you struggle, who or what helps you and how the difficulty links to your condition. Use the four reliability words - safely, to an acceptable standard, repeatedly, in a reasonable time - and return the form within four weeks. Below is a question-by-question walkthrough.
Yet 49% of PIP claims are rejected, and the most common reason is not using the right language. Many claimants describe their conditions medically rather than explaining how their disability affects daily life.
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Try one activity free →How PIP is Scored
PIP is based on 12 activities split into Daily Living (10 activities) and Mobility (2 activities). Each activity has descriptors worth different points. You need 8 points for standard rate, 12 points for enhanced rate. Enhanced rate for both components is worth up to £10,119 per year.
The Golden Rule: Describe Your Worst Days
The single most important rule: always describe your worst days, not your best days. Many claimants make the fatal mistake of describing what they can do on a good day. The DWP needs to know what you struggle with on the majority of days.
The Four Reliability Tests
The DWP applies four tests to every activity: can you do it safely, to an acceptable standard, repeatedly, and in a reasonable time? If you fail any one of these, you should be scored as if you cannot do the activity.
This means even if you CAN physically do something, if you can't do it safely or repeatedly, you may still score points. Many people don't know this rule and underscore themselves.
How much is YOUR PIP worth?
Structure Your Answers Correctly
For each activity, a strong answer covers five elements: what you cannot do, why (linked to your condition), what happens when you try, how often and what help you need. Most people only cover one or two of these - which is why they score lower than they should.
Words That Cost You Points
Certain phrases are almost guaranteed to lose you points:
- "I can manage" - the single most damaging phrase on PIP forms
- "I try my best" - implies effort alone is enough
- "On a good day I can..." - shifts focus to your best days
- "Sometimes" - too vague
- "I cope" - suggests no help is needed
Knowing what to say INSTEAD - the specific phrases that match high-scoring descriptors for YOUR condition - is what makes the difference between a rejected claim and up to £10,119 per year.
The Five Elements of a Strong Answer
For every activity question the PIP2 form asks, structure your response around these five things. Most claimants only cover one or two and underscore as a result:
- What you cannot do - be specific about the activity element you struggle with. "I cannot stand at the worktop for more than 5 minutes" beats "cooking is difficult".
- Why - linked to your condition - connect the difficulty to a named diagnosis or symptom. "Because of my rheumatoid arthritis my hands lock up after gripping a knife for 30 seconds."
- What happens when you try - the cost of attempting it. "I drop pans, I burn myself because I cannot react fast enough, I have to sit down halfway through and the food spoils."
- How often - specific frequency. "On 5 days out of 7 I cannot cook at all. On the remaining 2 days I can only manage cold food or microwave meals." Avoid "sometimes" and "occasionally".
- What help you need (or go without) - even if you live alone. "My partner cooks the main meal on most days. On days she works late I go without a hot meal."
Free-Text Sections - Use All the Space
The PIP2 form has limited tick-boxes and large free-text areas for "Tell us more about your difficulties". Treat the free-text sections as where you actually win points. The DWP decision-maker reads them carefully and quotes them in your assessment.
If you run out of space, continue on extra sheets. Title them clearly ("PIP2 form - Activity 1 - continued"), include your full name and National Insurance number on every sheet and date and sign them. There is no penalty for additional pages.
What to Send With Your Form
Strong evidence to attach (or post separately quoting your claim reference):
- GP letter - ask your GP for a letter (not a form) that addresses how your conditions affect your daily life. The standard SR1 / DS1500 forms are short and generic. A bespoke letter from your GP carries weight.
- Specialist letters - any consultant who treats you (rheumatology, neurology, mental health, pain clinic). Recent ones especially.
- Hospital discharge summaries from any admission related to your condition in the last 12 months.
- Pharmacy printout listing all your prescriptions, doses and side effects.
- Care plan from social services or community mental health team if you have one.
- Occupational therapy assessment if you have ever been assessed for aids or adaptations.
- Witness statement from a carer, partner, family member or support worker who sees what you struggle with on a typical day.
- Pain or symptom diary kept for 2-4 weeks showing pattern of good and bad days.
Photocopy everything before sending. Send by recorded delivery if posting. Keep the receipt.
The Deadline
You have one month from the date on your PIP2 form to return it. If you need more time, call 0800 121 4433 and request an extension - they usually allow up to 14 extra days for medical reasons. If you miss the deadline without telling them, your claim is closed and you have to start a new one.
What Happens After You Send the Form
Within 2-8 weeks you will usually be invited to an assessment. Most are by phone (45-60 minutes), some are by video and a small number are in person. Some claimants do not have an assessment at all - the DWP makes a decision on the paper evidence alone. This usually only happens when the medical evidence is overwhelming.
After the assessment, the DWP makes a decision within 4-12 weeks. You receive a decision letter with your score for each activity and which descriptors were applied.
Frequently Asked Questions
Can I get help filling in the form?
Yes, and you should. The form is long and the language matters enormously. Free help is available from Citizens Advice, your local welfare rights office, Disability Rights UK and many disability charities (Mind for mental health, MS Society for MS, Versus Arthritis for arthritis, etc.). You can also ask a friend or family member to help with the writing. If you want a fully drafted set of PIP2 answers based on your specific conditions, our Done For You report at £99.99 generates them ready to copy onto the form.
Should I print or write the form?
Print if you can. Typed responses are easier to read, easier to extend with additional pages and easier for the decision-maker. If you must handwrite, use black ink, write in clear capitals where possible and use extra sheets rather than cramming text into small boxes.
What if my condition is not on the form?
The PIP2 form does not list conditions, only activities. Your diagnosis goes in the medical conditions section. Then for each activity, you describe how your condition affects that activity. Any diagnosed condition that affects your daily living or mobility can support a PIP claim.
Do I need a formal diagnosis to claim PIP?
You need to be under medical treatment or investigation for the conditions you list. A GP-confirmed diagnosis is usually enough. You do not need a specialist diagnosis for every condition, although specialist letters strengthen the claim. If you are awaiting specialist assessment, mention this and provide your GP letter.
Should I describe a single typical day or my worst day?
Describe what happens on the majority of days. If your good days outnumber bad days, your form should reflect the good days as the "typical" experience. If bad days outnumber good days (more than 50 percent), describe the bad days as typical. Be honest about the distribution. Sourcing this clearly is what unlocks the higher descriptors.
Can my mental health stop me getting points for physical activities?
No. Mental health affects PIP activities in its own right - planning a journey, engaging with others, managing complex tasks. It does not weaken your claim for physical descriptors. List all your conditions and address each activity from whichever angle affects you most.
What if I forget to mention something?
If you remember after sending, you can write a follow-up letter to the same address quoting your claim reference and adding the additional information. Send it as soon as you remember. If you only remember at the assessment, mention it there.
How long does the whole PIP claim process take?
From first phone call to first payment typically 12-20 weeks. Some claims are faster, some slower depending on assessment backlogs in your area. If you win at MR or tribunal, your award is backdated to the original claim date.
Common Mistakes That Cost People Points
- Describing your diagnosis, not the impact - naming your condition scores nothing.
- Being too brief - one sentence per activity isn't enough.
- Focusing on good days - describe the bad ones.
- Forgetting variability - mention how your condition fluctuates.
- Not mentioning aids - every walking stick and grab rail proves you need support.
- Leaving sections blank - write something for every activity.
What Happens After You Submit
After submitting, you'll be invited to an assessment. If rejected, you can request a Mandatory Reconsideration within one month - around 40% result in a changed decision.
Need help with your PIP form?
PIPexpert generates personalised PIP2 answers for all 12 activities based on your specific conditions. You can try one activity completely free to see what it produces.